Terms and Conditions

Welcome to Karmenz School of Motorcycle training

We are Northampton longest established motorcycle training school with over a decade of motorcycle training skills. We feel pleased to offer you student based tailored course from CBT, The DSA enhanced training course, back to motorcycling, DAS intensive courses, 1hrs lessons, restricted 32.6 bhp courses and advanced RoSPA with fully trained instructors.

We hope you will take away with you the wealth of experience and rider skills we have to offer and enjoy the world of motorcycling that you are now about to enter and experience. Always feel free to pick up the phone and give us a call on 01604 402444 with any questions you may have on motorcycling.

Please take the time to read the following terms and conditions as they are there for your safety information and protection.

  • Payments can be made with the following cards: Visa, MasterCard, Visa Electron, Solo and most debit cards.
  • Payments can also be made by cash or cheque (all cheques must be paid 16 days in advance of the first days training and must be made payable to Karmenz ltd.)
  • All courses balances must be paid in full on the morning of the 1st day of training.
  • Deposits for the Intensive courses are £100
  • Deposits for CBT course are £50
  • For a re‐test, the full amount of payment is due at time of booking

Booking Cancellations by the Customer

Karmenz ltd requires 16 days notice for cancellation or change in course dates. This must be in writing and sent to Karmenz ltd, Billing Garden Village, The Causeway, Northampton, NN3 9EX, e‐mail to karl@karmenzbiketraining.com or alternatively call us on 01604 402444. If cancelling by telephone this must also be accompanied by a conformation letter. No refunds will be made outside these dates irrespective of all or any personal circumstances.

Students cancelling courses after the 16 day notice period will be liable for any outstanding balance on the courses.

Students outside the 16 day cancellation period can have a full refund less a 10 % handling charge.

Students cancelling courses mid course no refunds will be made irrespective of all or any
personal circumstances.

All course dates can be re‐scheduled with no cancellation fee providing it is done 16 days before start of the course.

All bookings made by gift vouchers are non transferable and non refundable. Courses must be taken within 1 year of the purchase date of the gift voucher.

Course dates and deposits can only be transferred to another person (except gift vouchers) outside the 16 day cancellation period and only for the original course dates.
All refunds will be made out in cheque form only and to the named person who booked the course.

Cancellation by Karmenz ltd

Karmenz ltd reserves the right to move, cancel, and change context and dates of courses at any time.

Cancellations can be made due to adverse weather conditions, Driving Standards Agency Test cancellations or students ability. Students will be offered alternative dates no refunds will be made

All C.B.T. courses are guaranteed for 2 attempts and must be taken within 6 months of the course start dates, failure to complete the course no refunds will be made.

All motorcycle tests are conducted by the Driving Standards Agency Examiner, in the event of bad weather or mechanical failure the test may be cancelled by the examiner, Karmenz ltd has no control over the examiner choice to cancel or run a test. A new test will be booked at the first available date all bike hire and any extra training will be charged at hr rates and students can fill out a compensation form from the D.S.A. using a Driving test cancellations refund out‐of‐pocket expenses form. Karmenz ltd cannot be held responsible for tests cancelled by the D.S.A. or for any compensation made by the D.S.A.

Insurance

Insurance of all Karmenz Motorcycle Training is 3rd party only. Any damage to our motorcycles or equipment through misuse or not following correct procedures laid out in these terms or by their instructor will be charged at full retail value. Karmenz ltd does not supply or offer personal accident cover students may wish to take out independent personal accident insurance before the course begins.

Course Safety Procedures

Due to the very nature of motorcycle training/riding, students will encounter various weather and riding conditions. All efforts will be made by Karmenz S M T to ensure the safety of the students during the period of their course.

If in the instructor’s opinion, it is unsafe for any student to continue the course due to weather conditions or the student’s ability. We reserve the right to cancel or move the student to another group reflecting their ability level or change the size or cc of the motorcycle they are riding. This decision rests solely with your instructor.

Students are expected at all times to comply with all instructions given by their instructor. Failure to do so may result in the course being cancelled of which no refunds will be given.

All students starting courses must produce both parts of their driving licence. (Plastic photo part and Paper counterfoil) Old paper licences must be accompanied with a valid British passport. Overseas students must produce a British driving licence. All licences must have a moped or motorcycle entitlement in respect of the course they are doing. All responsibility for licences being produced for C.B.T. tests and for any course is with the student.

Students taking their D.S.A. motorcycle test must produce both parts of their licence (old paper licences must be signed and accompanied by a passport) C.B.T cert DL196, their theory cert and as of the 27/04/2009 the module 1 cert for the examiner at the start of the test, failure to do so will result in the test being cancelled and the student losing the test fee and any bike hire paid for.

Please note students must turn up in time to start their course, tests missed due to students turning up late to Karmenz S M T will lose their test fee and any motorcycle hire paid for.

Students doing their full licence must have passed their Theory Test one clear day before the test. (Theory booking no. 0300 200 1122 or book on line at www.dsa.gov.uk)

Students failing their theory test can still start their training course without losing the test fee but they must give Karmenz 10 days notice not including Sundays and their test can be booked for a later date after they have retaken and passed the theory test.

All students will be offered from the 27/04/2009 the 2 part module test for their motorcycle licence. They will be offered module 1 at the end of their course and module 2 the week after or as close to but more than 3 working days from end of the course as possible. Students failing the module 1 test can rearrange the module 2 test if there is more than 3 days not including Sundays between the tests without losing the module 2 test fee but they will have to repay the module 1 fee again and any motorcycle hire. If requested the module 2 test can be arranged to run straight after the module 1 test but students failing to pass the module 1 test will also lose the module 2 tests booking fee due to the D.S.A. booking rules and schedules.

Any disabilities must be reported at time of booking.

Students must be able to read a standard number plate at 20.5 metres.

We can supply Helmets, gloves, jackets, hi viz jackets and water proof over trousers but students are expected to dress accordingly to the weather conditions. Students supplying their own safety helmet must insure it meets all EU standards and has a legal clear visor fitted.

Students own motorcycles must be of a road worthy condition have full sized L plates front and rear they must be insured have road tax a full sized registration plate and have a MOT if over 3 years old. If the students bike does not meet the above standards there course will be cancelled.

Students are expected to observe all safety regulations set out by Karmenz S.M.T.

Failure to meet any of the above will result in your course being cancelled and no refunds will be made.

Karmenz Personal Conduct

The trainer will at all times behave in a professional manner towards all clients.
Clients will be treated with due respect and consideration.

The instructor will avoid unnecessary physical contact with a client.

Students Personal Conduct

The student will at all times behave in a professional manner towards the instructor.
Instructors will be treated with due respect and consideration.

The student will avoid unnecessary physical contact with the instructor.

Although every effort will be made by Karmenz ltd to ensure the safety of all students there is a realistic possibility that an accident may occur due to the very nature of on road motorcycle training. That could result in personal injury or death and or damage to personal property. Unless found to be negligent Karmenz ltd or your instructor will not accept liability for any personal injury loss or damage or expenses that may occur.

Karmenz ltddoes not guarantee Test passes. Students failing their test will be offered a retest at D.S.A. test prices plus a rebooking fee and motorcycle hire fees.

Students are responsible at all times for their own personal conduct and all legal requirements whilst out on the road training, any penalties incurred and all costs due to the high way code or the law being broken rests with the student.

Although Karmenz ltd will always try to meet the highest standards of training if a student feels they have a complaint this can be made in writing within 21 days of the course finishing date to Karmenz ltd, Billing Garden Village, The Causeway, Northampton NN3 9EX . The complaint will be thoroughly investigated by the chief instructor and any action needed will be taken and a report will be sent out to you.

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Let’s get you on the road!
Book a motorbike training course with Karmenz motorcycle training today.